Cancellation Policy
Cancellation Policy for paid platform services on Ali Baba Trading.
1. Scope of Cancellation Policy
This Cancellation Policy applies to paid platform services purchased from Ali Baba Trading, including promoted listings, featured ads, visibility upgrades, and paid listing packages. It does not apply to private buyer-seller transactions.
2. Cancelling Paid Services Before Activation
A user may request cancellation of a paid platform service before activation when technically possible. If the service has not started, Ali Baba Trading may cancel the service and, where applicable, handle any refund according to the Refund Policy.
3. Active or Consumed Services
Once a digital advertising/listing service is activated, displayed, partially consumed, or completed, cancellation may not be available. This includes promoted listings, featured placements, paid visibility periods, and packages already applied to an account or listing.
4. Listing Removal by User
Users may remove or edit their own listings, subject to platform tools and moderation rules. Removing a listing does not automatically cancel or refund an active paid service unless Ali Baba Trading confirms otherwise in writing.
5. Platform Cancellation or Rejection
Ali Baba Trading may cancel, reject, or remove a listing or paid service if it violates platform rules, legal requirements, payment gateway requirements, or prohibited content policies. Refund eligibility, if any, will be reviewed under the Refund Policy.
6. How to Request Cancellation
To request cancellation, contact support@alibabatrading.jo with your account email, listing ID if available, payment reference, service purchased, and reason for cancellation. Requests are reviewed based on service status and technical feasibility.
7. Contact Information
For cancellation questions, contact us at support@alibabatrading.jo.
Last updated: 2026