Privacy Policy

1. Introduction

Ali Baba Trading respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our classified ads marketplace, account features, listing services, messaging tools, and paid platform services.

2. Information We Collect

We may collect information you provide directly and information generated through platform use.

• Account details such as name, email address, phone number, password authentication data, and profile information
• Listing information such as titles, descriptions, images, prices, categories, locations, and contact details
• Usage data such as IP address, device type, browser, pages viewed, search activity, and approximate location
• Support messages, reports, preferences, and communications with Ali Baba Trading

3. How We Use Information

We use information to operate, secure, improve, and support the platform.

• Create and manage user accounts
• Publish, review, moderate, and display listings
• Enable communication between users where applicable
• Provide customer support and respond to reports
• Prevent fraud, abuse, prohibited listings, and unauthorized access
• Improve search, performance, user experience, and platform safety

4. Account and Authentication Data

Authentication may be handled through secure service providers such as Supabase. Passwords and authentication tokens are managed using secure systems. We do not ask users to send passwords by email or public message.

5. Payments and Payment Gateway

When paid platform services are enabled, payment information may be processed by approved payment gateways. Ali Baba Trading may receive payment status, transaction reference, amount, currency, and service details for order management and reconciliation.

We do not intentionally store full card numbers or sensitive card security codes on our own application servers.

Payments on the platform relate to advertising/listing services such as promoted listings, featured ads, or paid listing packages, not private user-to-user product transactions.

6. Cookies and Analytics

We may use cookies and similar technologies to keep sessions active, remember preferences, improve performance, measure traffic, and protect the platform. Users can manage cookies through browser settings, but some features may not work properly if essential cookies are disabled.

7. Data Sharing

We do not sell personal information. We may share limited information with service providers, hosting providers, payment gateways, analytics tools, legal authorities, or safety partners when needed to operate the platform, comply with law, process payments, prevent fraud, or protect users.

8. Data Security

We use reasonable technical and organizational safeguards to protect personal information. No online service can guarantee absolute security, but we work to reduce risk through access controls, secure infrastructure, and monitoring.

9. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records. Users may request deletion where legally and technically possible.

10. User Rights

Users may request access, correction, or deletion of their personal information, subject to legal, security, payment, and platform integrity requirements.

11. Contact Information

For privacy questions or requests, contact us at support@alibabatrading.jo.