Refund Policy

1. Scope of Refund Policy

This Refund Policy applies only to paid platform services purchased from Ali Baba Trading, such as promoted listings, featured ads, visibility upgrades, or paid listing packages. It does not apply to private transactions between buyers and sellers.

2. Paid Platform Services

Payments, when enabled, are for digital advertising/listing services provided by the platform. These services may begin immediately or shortly after approval, activation, moderation, or payment confirmation.

3. Non-Refundable Cases

Refunds are generally not available in the following cases:

• A promoted, featured, or paid listing service has already been activated, displayed, consumed, or completed
• The user changed their mind after the service started
• The listing was removed because it violated platform rules, legal requirements, or prohibited content policies
• The paid service did not result in a sale, buyer contact, lead, or specific business outcome
• The payment relates to a private buyer-seller transaction outside Ali Baba Trading platform services

4. Eligible Refund Cases

A refund may be considered when:

• A duplicate payment was charged by mistake
• A paid service was not activated due to a technical issue caused by Ali Baba Trading
• Ali Baba Trading rejects a paid listing before activation and no alternative service is provided
• A billing error is confirmed after review

5. Refund Request Process

To request a refund, contact support@alibabatrading.jo with your account email, payment reference, service purchased, date of payment, and reason for the request. We may ask for additional information to verify the payment and service status.

6. Refund Processing Time

Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment gateway, card issuer, bank, and applicable review requirements.

7. Third-Party Transactions

Ali Baba Trading does not process refunds for goods, vehicles, properties, services, deposits, delivery, warranties, or other private transactions arranged between users. Such matters must be resolved directly between the buyer and seller.

8. Contact Information

For refund questions, contact us at support@alibabatrading.jo.