Frequently Asked Questions

Account & Registration

How do I create an account?

Click "Register" at the top of the page, enter your email and password, or sign up using your Google account.

Is registration free?

Yes, creating an account is completely free. You can register, browse, and post listings without any additional fees.

I forgot my password, what do I do?

Click "Forgot Password" on the login page, enter your email address, and a password reset link will be sent to you.

Listings

How do I post a listing?

Click "Post a Listing" at the top of the page, sign in, then follow the steps: choose a category, add the title, description, price, and photos, then submit for posting.

Is posting listings free?

Yes, individuals can post listings for free. Paid packages are also available for businesses or users who want to boost their listing visibility.

How long does my listing stay active?

Listing duration varies based on the listing type and package selected. You can manage and renew your listings from the dashboard in your account.

How do I edit or delete my listing?

Go to "My Listings" from your account, select the listing, then click "Edit" or "Delete".

Communication & Transactions

How do I contact a seller?

Click the "Contact Seller" button on the listing page to send a direct message through the platform.

Is the platform responsible for transactions between users?

The platform is an advertising intermediary only and does not guarantee transactions between users. We recommend verifying the seller and meeting in person at a safe, public location.

Technical Support

How do I contact support?

You can email us at: support@alibabatrading.jo and we will reply as soon as possible.

How do I report a suspicious listing?

Click the report icon (flag) on the listing page, or contact us directly by email.